Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) credential validates the knowledge and skills required to deploy and support the Windows Vista operating system. UCertifyOnline's upgrade courseware for the MCITP: Enterprise Support Technician will arm students with knowledge on deploying, managing security, and troubleshooting network issues on the new Windows Vista Operating System.

UCertifyOnline's 70-621 class teaches MCSDT students how to install, upgrade and configure the Windows Vista operating system as well as how to support end-users with network connectivity, security, application installation, and compatibility issues and logon problems. It also teaches how to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

This course is relevant for individuals currently holding the MCDST certification. When you pass Exam 70-621 UPG: Upgrading Your MCDST Certification to MCITP Enterprise Support, you complete the requirements for the following certifications:

• Microsoft Certified IT Professional: MCITP- Enterprise Support Technician
• Microsoft Certified Technology Specialist: MCTS- Windows Vista, Configuration

As a Microsoft IT Academy Program Member, UCertifyOnline follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed. UCertifyOnline is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!

 Course Duration: 3 Months

Learning segments

Maintaining and Troubleshooting Windows Vista Computers

Module 1: A Troubleshooting Methodology

Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas

Module 2: Troubleshooting Operating Systems

Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services

Module 3: Troubleshooting Hardware

Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting Microsoft BitLocker Protected Computers

Module 4: Troubleshooting Networks

Determining Network Settings
Troubleshooting Network Connections

Module 5: Troubleshooting Security Issues

Overview of User Account Control
Troubleshooting User Account Control
Implementing Windows Firewall
Implementing Windows Defender

Module 6: Troubleshooting Applications

Windows Application Troubleshooting
Web Application Troubleshooting

Module 7: Maintaining and Optimizing Windows Vista

Maintaining Windows Vista
Optimizing Windows Vista Performance
Monitoring Windows Vista

Supporting the Windows Vista Operating System and Applications

Module 1: Windows Vista Desktop Deployment Infrastructure

Windows Vista Desktop Deployment Infrastructure
The Components of BDD 2007
Identifying the Support Scenarios

Module 2: Preparing to Apply Desktop Images

Preparing the Target Computer
Backing up the User State

Module 3: Supporting Computers with Desktop Images

Obtaining the Desktop Image
Verifying the Desktop Image Application

Module 4: Installing Applications

Preparation Steps for Installing an Application Package
Application Package Deployment Methods

Module 5: Restoring and Validating User State

Restoring User State
Verifying User State

Module 6: Troubleshooting Desktop and Application Installations

Desktop Installation Troubleshooting
Application Installation Troubleshooting

For More Information E-Mail us at sales@UCertifyOnline.com