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International Exam Preps - Microsoft MCDST 70-271 and 70-272 Combo Course

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Product Description

Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

UCertifyOnline's 70-271 course provides students with the knowledge and skills that are needed to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system.  When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn core credit toward the Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification.

As a Microsoft Certified Partner, UCertifyOnline follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed.  UCertifyOnline is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!

Learning segments

Installing a Windows Desktop Operating System

Perform and troubleshoot an attended installation of a Windows XP operating system  

Answer end-user questions related to performing an attended installation of a Windows XP operating system

Troubleshoot and complete installations in which an installation does not start

Troubleshoot and complete installations in which an installation fails to complete

Perform post installation configuration

Perform and troubleshoot an unattended installation of a Windows desktop operating system

Answer end-user questions related to performing an unattended installation of a Windows XP operating system

Configure a PC to boot to a network device and start installation of a Windows XP operating system

Perform an installation by using unattended installation files

Upgrade from a previous version of Windows

Answer end-user questions related to upgrading from a previous version of Windows

Verify hardware compatibility for upgrade

Verify application compatibility for upgrade

Migrate user state data from an existing PC to a new PC

Install a second instance of an operating system on a computer

Managing and Troubleshooting Access to Resources

Monitor, manage, and troubleshoot access to files and folders

Answer end-user questions related to managing and troubleshooting access to files and folders

Monitor, manage, and troubleshoot NTFS file permissions

Manage and troubleshoot simple file sharing

Manage and troubleshoot file encryption

Manage and troubleshoot access to shared folders

Answer end-user questions related to managing and troubleshooting access to shared folders

Create shared folders

Configure access permission for shared folders on NTFS partitions

Troubleshoot and interpret Access Denied messages

Connect to local and network print devices

Answer end-user questions related to printing locally

Configure and manage local printing

Answer end-user questions related to network-based printing

Connect to and manage printing to a network-based printer

Manage and troubleshoot access to and synchronization of offline files.

Answer end-user questions related to configuring and synchronizing offline files

Configure and troubleshoot offline files

Configure and troubleshoot offline file synchronization

Configuring and Troubleshooting Hardware Devices and Drivers

Configure and troubleshoot storage devices

Answer end-user questions related to configuring hard disks and partitions or volumes

Manage and troubleshoot disk partitioning

Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R

Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards

Configure and troubleshoot display devices

Answer end-user questions related to configuring desktop display settings

Configure display devices and display settings

Troubleshoot display device settings

Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)

Answer end-user questions related to configuring ACPI settings

Configure and troubleshoot operating system power settings

Configure and troubleshoot system standby and hibernate settings

Configure and troubleshoot I/O devices

Answer end-user questions related to configuring I/O devices

Configure and troubleshoot device settings

Configure and troubleshoot device drivers for I/O devices

Configure and troubleshoot hardware profiles

Configuring and Troubleshooting the Desktop and User Environments

Configure the user environment

Answer end-user questions related to configuring the desktop and user environment

Configure and troubleshoot task and toolbar settings

Configure and troubleshoot accessibility options

Configure and troubleshoot pointing device settings

Configure and troubleshoot fast-use switching

Configure support for multiple languages or multiple locations

Answer end-user questions related to regional settings

Configure and troubleshoot regional settings

Answer end-user questions related to language settings

Configure and troubleshoot language settings

Troubleshoot security settings and local security policy

Answer end-user questions related to security settings

Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis

Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy

Configure and troubleshoot local user and group accounts

Answer end-user questions related to user accounts

Configure and troubleshoot local user accounts

Answer end-user questions related to local group accounts.

Configure and troubleshoot local group accounts

Troubleshoot system startup and user logon problems

Answer end-user questions related to system startup issues

Troubleshoot system startup problems

Answer end-user questions related to user logon issues

Troubleshoot local user logon issues

Troubleshoot domain user logon issues

Monitor and analyze system performance

Answer end-user questions related to system performance

Use Help and Support to view and troubleshoot system performance

Use Task Manager to view and troubleshoot system performance

Use the Performance tool to capture system performance information

Troubleshooting Network Protocols and Services

Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands

Answer end-user questions related to configuring TCP/IP settings

Configure and troubleshoot manual TCP/IP configuration.

Configure and troubleshoot automated TCP/IP address configuration

Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable

Troubleshoot name resolution issues

Configure and troubleshoot host name resolution issues on a client computer

Configure and troubleshoot NetBIOS name resolution issues on a client computer

Configure and troubleshoot remote connections

Configure and troubleshoot a remote dial up connection

Configure and troubleshoot a remote connection across the Internet

Configure and troubleshoot Internet Explorer

Configure and troubleshoot Internet Explorer connections properties

Configure and troubleshoot Internet Explorer security properties.

Configure and troubleshoot Internet Explorer general properties

Configure and troubleshoot end-user systems by using remote connectivity tools

Use Remote Desktop to configure and troubleshoot an end user's desktop

Use Remote Assistance to configure and troubleshoot an end user's desktop

                                             For More Information E-Mail us at info@UCertifyOnline.com

 

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